Política de reembolso

Refund Policy for Handify LLC Shopify Store:

Thank you for shopping at Handify LLC. We want to ensure your complete satisfaction with your purchase. Please read our refund policy carefully.

  1. Eligibility for Refunds:

    • To be eligible for a refund, you must initiate the return process within [number of days] days from the date of purchase.
    • The item must be unused, in its original packaging, and in the same condition as when you received it.
    • Several types of goods are exempt from being returned, such as [list any specific items that are non-returnable].

  2. Return Process:

    • To initiate a return, please contact our customer support team by [provide contact details].
    • Please provide the order number and a detailed explanation of the reason for the return.
    • Our customer support team will guide you through the return process and provide you with return shipping instructions, if applicable.

  3. Refunds:

    • Once your return is received and inspected, we will send you a notification to confirm that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund.
    • If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within [number of days].
    • Please note that shipping costs are non-refundable, and the customer is responsible for any return shipping charges, unless the return is due to our error or a defective item.

  4. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

  5. Damaged or Defective Items:

    • In the case of receiving a damaged or defective item, please contact our customer support team immediately with supporting evidence such as photographs.
    • We will assess the situation and provide you with options for a replacement, refund, or repair, depending on the circumstances.

  6. Non-Receipt of Items:

    • If you have not received your purchased item within the expected delivery time, please contact our customer support team.
    • We will investigate the issue with the shipping carrier and work towards a resolution, which may include a replacement or a refund.

  7. Exceptions:

    • Certain products may have specific refund policies or restrictions stated on the product page or during the checkout process. Please refer to any additional policies mentioned for such items.